A statewide 911 outage is disrupting emergency services in the area.
At 3:24 p.m. Friday, the Pennsylvania Emergency Management Agency issued an alert warning of a statewide, intermittent 911 outage.
Abigail Gardner, spokeswomen for Allegheny County, told TribLive that some calls were getting dropped.
Since the outage, Allegheny County Emergency Center has been calling people back or automatically dispatching emergency services to the area from which the call came from, she said.
“We ask people to be patient,” Gardner said.
Pennsylvania is experiencing a statewide intermittent 9-1-1 phone outage. Please continue to dial 9-1-1 in case of an emergency. If you cannot get through via 9-1-1 and are in Allegheny County, dial (412)-473-3056. Allegheny County Emergency Services is fully operational and…
— Allegheny County (@Allegheny_Co) July 11, 2025
Westmoreland County Public Safety Director Roland “Bud” Mertz said the county has been experiencing intermittent outages all day on Friday, but does not believe the county has missed any calls.
Some calls came into the 911 center and immediately disconnected. Staff has immediately reached out to those callers, Mertz said.
The county is advising anyone who needs emergency responders in Westmoreland County and cannot get through to 911 to use the non-emergency phone number: 724-836-1551.
Gov Josh Shapiro said his office is also monitoring the situation.
“We are on top of the issue and working to restore full service as quickly as possible,” Shapiro posted on X. “In the meantime — stay calm, follow the directions of PEMA and local authorities, and do not call 911 for any reason other than an emergency. Updates to follow.”
I have been briefed by @PEMAHQ on the intermittent 911 outage currently happening in some parts of Pennsylvania.
We are on top of the issue and working to restore full service as quickly as possible. In the meantime — stay calm, follow the directions of PEMA and local…
— Governor Josh Shapiro (@GovernorShapiro) July 11, 2025
The municipality of Mt. Lebanon wrote on X, “If you cannot get through, and you’re in Allegheny County, call (412) 473-3056. The county is FULLY operational and functioning.”
This story is developing.