Jersey Mike’s has dethroned Chick-fil-A as America’s top-rated fast-food chain.

According to the American Customer Satisfaction Index, Jersey Mike’s earned the highest customer satisfaction score among quick-service restaurants, ending Chick-fil-A’s 11-year reign atop the rankings.

It’s the first time there’s been a rankings change in more than a decade, USA Today reported. Chick-fil-A was No. 1 for 11 years.

The ACSI’s Restaurant and Food Delivery Study rates major chain restaurants based on thousands of customer surveys. This year, 16,464 respondents dethroned Chick-fil-A.

Jersey Mike’s was chosen for its freshness, food variety and value, according to USA Today — earning a score of 84 out of 100.

However, the sandwich chain beat the popular chicken join by just one point.

In 2025, Jersey Mike’s added 238 net new locations and had $4.2 billion in sales, USA Today said.

The top 15 quick-service restaurant chains include:

  • 1. Jersey Mike’s 84
  • 2. Chick-fil-A 83
  • 3. Jimmy John’s 81
  • 4. Panda Express 81
  • 5. KFC 80
  • 6. Papa Johns 80
  • 7. Pizza Hut 80
  • 8. Domino’s 80
  • 9. Raising Cane’s 79
  • 10. Starbucks 79
  • 11. Subway 79
  • 12. Burger King 78
  • 13. Culver’s 78
  • 14. Dunkin’ 78
  • 15. Little Caesars 78

The study also lists the top restaurants for specific foods, such as burgers and pizza.

The top five chicken spots are:

  • Chick-fil-A
  • KFC
  • Raising Cane’s
  • Wingstop
  • Popeyes

The top four sandwich spots are:

  • Jersey Mike’s
  • Jimmy John’s
  • Subway
  • Arby’s

The top four pizza spots are:

  • Papa Johns
  • Pizza Hut
  • Domino’s
  • Little Ceasers

The top five burger spots are:

  • Burger King
  • Culver’s
  • Sonic
  • Wendy’s
  • Five Guys